Sysmex America Ranks Industry's Best

2006/11/01

Contact: Tammy Kutz
  Manager, Media & Events
  kutzt@sysmex.com
  

Mundelein, Illinois, November 1, 2006 – Sysmex America, Inc. today announced that in a survey of more than 1,600 randomly chosen clinical laboratory health care professionals from varying hospital sizes across the country, Sysmex users have ranked Sysmex hematology analyzers as the best in the industry for instrument reliability. Sysmex earns this ranking for the seventh consecutive year. This data was presented in the annual IMV ServiceTrak™ survey. IMV provides comprehensive studies of the level of market information and customer satisfaction for major manufacturers in a variety of markets, including clinical diagnostics and diagnostic imaging.

Sysmex also ranked best in the industry for Instrument Performance Meets Customer Expectations, Lowest Percentage of Call-Backs in 30 days for Same Problem, Lowest Number of On-Site Service Visits in the Last 90 Days, Service Engineer Competence and Service Engineer Attitude.

"The performance, reliability and responsiveness attributable to Sysmex hematology analyzers are critical as clinical laboratories across the country look for ways to enhance efficiency, streamline operations and control costs while maintaining a high level of quality patient care," said John Kershaw, President, Sysmex America, Inc. "This need for efficiency and standardization, coupled with our commitment to technical innovation and instrument reliability, will continue to result in solutions that meet the needs of our clinical laboratory customers in a changing healthcare environment," he added.

Sysmex America offers a comprehensive portfolio of hematology products ranging from the pocH-100i™ and the KX-21N™ for small laboratories to the fully automated XE-Alpha N™ and HST-N™ Integrated Hematology Systems with automated slide preparation capabilities. Other Sysmex hematology products include the Sysmex XE-2100™, XE-2100L™ and XE-2100D™ Automated Hematology Analyzers and the Sysmex XT-2000i™ and XT-1800i™ Automated Hematology Analyzers, all of which use the same fluorescent flow technology platform, user interface, and reagents and controls, leading to improved laboratory standardization. The CellaVision™ DM96 and DM8 Digital Cell Morphology Systems are additional hematology products offered by Sysmex.

About Sysmex America, Inc.
Sysmex America, Inc., the U.S. headquarters of Sysmex Corporation (Kobe, Japan), is a world leader in clinical laboratory systemization and solutions, including clinical diagnostics, automation and information systems. Serving customers for over 35 years, Sysmex focuses on extending the boundaries of diagnostic science while providing the management information tools that make a real difference in clinical and operational results for people worldwide. For more information about Sysmex, please visit www.sysmex.com/usa.