Purchasing an instrument is your first step as a Sysmex product owner. We offer a full line of service and support functions to keep you informed and make sure your laboratory runs at peak efficiency.

• Implementation. Our staff of hardware and software specialists make sure you get started smoothly and that you have the tools you need.
• Customer Resource Center. You have 24-hour online access to order tracking, online training opportunities, product information and Insight™, our inter-laboratory quality assessment program.
• Technical Assistance Center (TAC). Our trained representatives are a phone call away to answer your questions, help you troubleshoot or dispatch a service engineer.
• Technical Services. Sometimes even reliable Sysmex instruments need service. With more than 100 hours of hands-on training and an average of 10 years maintaining Sysmex products, every service engineer knows how to keep your lab running at peak performance.
• Sysmex Network Communications Systems (SNCS). This remote management system continuously collects and monitors performance data from your Sysmex instruments and links to the Sysmex tracking and dispatch system, providing quick responses to potential problems and reducing unscheduled service calls.
• Workflow Consulting. Our consultants can recommend cost and time savings solutions and let you know how to use your hematology resources more effectively.
• Customer Support. Sysmex representatives are available Monday through Friday from 7:00 a.m. to 6:00 p.m. Central Time.