Understanding and Fixing the Recurring Costs of Bad Quality in Your Laboratory

12:00 PM to 1:00PM (Americas) Central Time (US & Canada)

Lucia Berte, MA, MT (ASCP), SBB, DLM, CQA, CMQ (ASQ) President, Laboratories Made Better! P.C.

Reducing laboratory problems that affect quality and patient safety is an ongoing concern for laboratory professionals everywhere. In this session, Ms. Berte will review the laboratory costs that support good quality as well as the unexpected costs that arise from common laboratory problems such as errors and waste. She will also offer suggestions on how to capture and report failure costs, which will help laboratories identify and prioritize opportunities for improvement.


  • Describe types of quality costs and provide specific laboratory examples
  • Develop a simple means to identify and track laboratory failure costs
  • Explain the impact of quality costs on the laboratory’s budget
We regret the CEU credits for this webinar are no longer available.The American Society for Clinical Laboratory science(ASCLS) does not accept credits under the PACE program beyond 3 years. If you need additional assistance, please contact us at communications@sysmex.com
© Copyright Sysmex