Lincolnshire,
Ill. (May 10, 2016) Sysmex America, Inc., a leading provider of automated diagnostic
testing equipment and information systems technology, has been awarded 2016
Confirmit ACE Awards in the Voice of
Customer and Contact Center
categories. This
distinct honor demonstrates Sysmex’s long-term commitment to customer care and is
the fourth consecutive year that the organization has received ACE Awards.
Receiving
a Confirmit ACE Award demonstrates a rigorous application of Voice of the
Customer processes. An elite group of Confirmit clients qualified for an ACE
Award. Sysmex earned the Confirmit ACE Award based on its high customer
satisfaction scores and high achievements in addressing customer needs.
“Sysmex
is a proud recipient of a Confirmit ACE Award as it affirms our commitment to listen
to and take action on the needs of our customer,” said Judy Bosko, vice president,
customer technical services.
"As a 2016 Confirmit ACE Award
winner, Sysmex has demonstrated a genuine commitment to listening to
its customers in an effort to better understand their needs and drive positive
change across the business,” said
Henning Hansen, president and CEO, Confirmit.
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About Sysmex America, Inc.
Sysmex
America, Inc., distributes and supports a diverse portfolio of best-in-class,
in vitro diagnostic hematology and clinical laboratory products in the U.S.,
Canada and Latin America. It is the U.S. headquarters of Sysmex Corporation,
located in Kobe, Japan, a trusted world leader in clinical laboratory solutions
that optimize efficiency, operations and financial performance in the lab.
Sysmex is reshaping the healthcare of tomorrow at the clinical laboratory level
by transcending the boundaries of diagnostic science and serving as the pulse
of reliable, accountable care. For more information about Sysmex America, visit
www.sysmex.com/us.
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in
2005 to recognize outstanding achievement in customer experience. Receiving a
Confirmit ACE Award is a distinct honor that demonstrates both rigorous
application of customer feedback processes and outstanding performance as
measured by those processes. All Confirmit customers are eligible for Confirmit
ACE Awards for their company, business units, or segments of a business.
About Confirmit
Confirmit
is the world’s leading SaaS vendor for multi-channel Voice of the Customer,
Voice of the Employee, and Market Research solutions.
Confirmit powers Global 5000 companies and Market Research agencies worldwide
with a wide range of software products for feedback / data collection, panel
management, data processing, analysis, and reporting. Customers include Aurora,
British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK,
GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates,
Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, Swisscom
and The Wellcome Trust. Visit www.confirmit.com for more
information.