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You have come to rely on Sysmex hardware and software for accuracy, reliability and leading edge functionality.

You can depend on Sysmex for technical support solutions that maximize your time and meet your operational goals and objectives at every stage of ownership.  We know that this is not a "one size fits all" business, so we have designed flexible programs to meet your needs.  We call this commitment Peak Performance.

Peak Performance:  Your Sysmex system implementation is just the first step in a long partnership of innovation, accuracy and efficiency.  We have an extensive team of professionals and a comprehensive portfolio of support services to help you before, during and after implementation for the life of your system.  Achieve more from day one with comprehensive support services and resources provided by a partner who shares your goals.

Getting started by preparing systems, instrumentation and lab staff for an easier, successful transition. 

Providing flexible support to make implementation and ownership as hassle free as possible.

Leveraging technology to enhance our long-term, comprehensive support and ongoing partnership. 


ServiceTrak:  Independent third party data shows that Sysmex has the best first time repair rate and service response time in the industry.*  Contact us for more information about how your laboratory can enjoy these innovative advantages and time saving results.

*Ranked #1 by IMV ServiceTrak™ 2012. 

Since 1977, IMV has been a leading supplier of market information to the diagnostic healthcare industry, providing site specific databases and comprehensive market reports that provide in-depth, authoritative research for the clinical diagnostic and medical imaging markets.  In laboratory hematology, IMV performs an annual survey of supervisors, lab managers and technologists in 5,200 US, AHA-listed hospitals, focusing on both service performance and manufacturer performance.

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