Effective April 1, 2019
What is Personal Information?
Personal Information is any information relating to an identified or identifiable person. For example, Personal Information may include your name, an identification number, location data, an online identifier, such as an email address, or one or more factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity.
What Personal Information does Sysmex collect?
Information you give to us. We receive and store information you enter on Sysmex Websites or give us in any other way, such as name, username, password, address, organization name, email address and phone number. This includes information you submit on forms, such as information requests, support requests, registration forms, contact forms, feedback forms, order forms, or an employment application. Providing Sysmex your Personal Information is voluntary. You may always elect not to provide your Personal Information to Sysmex. If you do not choose to provide Sysmex with your Personal Information, we will not be able to communicate with you and provide certain information about Sysmex’s products, services, training and employment opportunities.
Information we collect automatically.When you interact with a Sysmex Website, certain information about your use of our site is automatically collected. This information includes computer and connection information, such as statistics on your page views, traffic to and from our sites, referral URL, ad data, your IP address, and device identifiers. This information also may include your transaction history, and your web log information, how you search our sites, the websites you click on from our sites or emails, whether and when you open our emails, and your browsing activities across other websites. Much of this information is collected through cookies, web beacons and other tracking technologies, as well as through your web browser or device (e.g., IP address, MAC address, browser version, etc.).
Does Sysmex collect Personal Information from minors?
Sysmex does not knowingly collect Personal Information from minors and will take reasonable steps to delete any such information of which we become aware.
How does Sysmex use your Personal Information?
Sysmex may use the contact information you provide to communicate with you and respond to your questions, which may include providing product and service updates to you. Sysmex may also use your contact information to provide you information about Sysmex products, services, training, marketing or advertising communications, information about our business, employment opportunities, or so that you can participate in questionnaires or surveys. Sysmex’s intention is to comply with applicable laws when communicating with you, including the CAN-SPAM Act in the US and Canada’s Anti-Spam Law, (CASL). Any marketing email that you receive from Sysmex will contain either a link allowing you to unsubscribe, or a return email address to which you can reply, to request not to receive further emails from Sysmex. You may also return an email from Sysmex to the sender or forward a copy of any unwanted email with your comments to firstname.lastname@example.org.
In addition, Sysmex may use your Personal Information to establish and manage your accounts with Sysmex and to provide software, services or information to Sysmex customers or subscribers to certain Sysmex programs. Personal Information may also be used to fulfill orders, track and confirm orders, process returns and exchanges and provide support services.
Sysmex may use information we have collected through your use of the Sysmex Websites to optimize, analyze, manage, operate, maintain and secure our websites, network, and systems, and to provide you with features and functions of the Sysmex Websites. Sysmex may also aggregate Personal Information it collects to analyze how users are using the Sysmex Website to improve the user experience, content, and performance.
Sysmex may also use personal Information to comply with legal or regulatory requirements.
Where permitted by law, Sysmex may also enhance or combine information about you, including Personal Information, with information about you that we obtain from third parties for the same purposes described above.
Who has access to your Personal Information?
A restricted number of Sysmex employees, who have a need to access your Personal Information for one of the purposes described above, may have access to your Personal Information. Additionally, certain third parties, which Sysmex engages to assist with its business activities, may also have access to your Personal Information as required to perform their business function on behalf of Sysmex. Sysmex employees are required to take training that teaches the importance of privacy and actions to take to manage Personal Information appropriately and securely. Additionally, Sysmex requires that our third party contractors keep your Personal Information confidential and use Personal Information only as is necessary to perform functions for Sysmex.
How does Sysmex protect Personal Information?
Sysmex will secure each Sysmex Website that collects Personal Information by means of reasonable security measures, however, the security and confidentiality of Personal Information transmitted over the Internet cannot be guaranteed. Sysmex cannot guarantee that unauthorized third parties will not gain access to your Personal Information.
Does Sysmex share Personal Information we collect with third parties?
Sysmex may share the information collected about you with third parties, including Sysmex affiliates, engaged to help Sysmex with its business activities and to provide products or services to you, including payment processing and authorization, order fulfilment, product support, marketing, data analytics and fraud prevention. If Sysmex were to sell a part of its business your Personal Information may be transferred to the buyer so that the buyer can continue to provide information, products and service to you. If Sysmex provides your Personal Information to third parties, which assist us, we require those third parties to keep your Personal Information confidential and to use or disclose your Personal Information only as necessary to perform services on behalf of Sysmex or to comply with legal requirements. Sysmex may disclose your Personal Information in response to authorized information requests from government authorities, when otherwise required by law or regulation, when Sysmex believes disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
How long does Sysmex keep your Personal Information?
Sysmex will only keep your Personal Information for as long as reasonably necessary to achieve the purposes described above, to resolve disputes and enforce our agreements, or for as long as Sysmex is legally required to keep it.
What are your rights?
Your rights in your Personal Information will differ by the country/region where you reside.
If the information Sysmex gathered from you was provided voluntarily and with your consent, you will be able to withdraw your consent as permitted or required by applicable law.
If Sysmex uses your Personal Information for other purposes, not specified above, Sysmex will inform you about the specific purposes for processing your Personal Information and, when required, our basis for doing so at the time we collect the Personal Information from you, to the extent required by law.
How to submit a complaint.
Sysmex is committed to protecting your privacy by ensuring that complaints concerning Sysmex’s privacy practices are appropriately investigated. Sysmex has established a procedure for handling privacy complaints and it is Sysmex’s intention to resolve all privacy complains using this procedure. Questions or complaints about Sysmex’s privacy practices may be submitted to Sysmex by email or mail using the contact details provided below. Any dispute resolution process resulting from a complaint will be conducted in English.
How to contact Sysmex?
Questions or concerns about Sysmex’s privacy practices can be submitted by email to email@example.com. You can also write to Sysmex at:
Sysmex America, Inc.
577 Aptakisic Road
Lincolnshire, IL 60069
Effective April 1, 2019
Information on Sysmex Websites.
The information on Sysmex Websites relates primarily to products and services offered by Sysmex. Any information or materials made available on Sysmex Websites are for general educational information only.
Any software or other materials that you may download from a Sysmex Website may be subject to separate terms and conditions, including the terms and conditions of an existing agreement that you may have with Sysmex. By downloading such software or other materials you agree to be bound by the applicable terms and conditions associated with that software or other materials.
Sysmex Websites may contain information about products cleared for use in the United States, or Canada and that information is intended for a United States or Canadian audience respectively. If you live outside the U.S. or Canada, you may see information on Sysmex Websites about products that are not cleared or marketed for use in your country.
Sysmex has used reasonable efforts to ensure that the information on Sysmex Websites is accurate, complete and current, however, Sysmex does not represent or warrant the accuracy, completeness, timeliness, or usefulness of any information contained on any Sysmex Website. WITHOUT LIMITING THE FOREGOING, THE CONTENT ON SYSMEX WEBSITES IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND. THERE MAY BE DELAYS, OMISSIONS OR INACCURACIES IN THE CONTENT AND THE SYSMEX WEBSITES. SYSMEX AND ITS AFFILIATES DO NOT WARRANT THE ACCURACY, COMPLETENESS, TIMELINESS, NON-INFRINGEMENT, TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE CONTENT OR THE WEBSITE ITSELF, AND HEREBY DISCLAIMS ANY SUCH EXPRESS OR IMPLIED WARRANTIES. SYSMEX DOES NOT REPRESENT OR WARRANT THAT THE WEBSITE WILL BE SECURE, THAT ANY SYSMEX WEBSITE OR THE SERVER THAT HOSTS THE WEBSITE WILL BE AVAILABLE OR THAT CONTENT OF ANY SYSMEX WEBSITE IS FREE OF VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY BY ACCESSING, USING, OR BROWSING SYSMEX WEBSITES OR DOWNLOADING OF ANY MATERIALS, DATA, TEXT OR IMAGES OR VIEWING OF ANY VIDEO OR AUDIO FROM SYSMEX WEBSITES. For you protection, you must take any precaution that you believe necessary to ensure appropriate security measures on the device you use to access the Sysmex Websites and use a virus scanner before downloading any information, software or documentation.
Use of Sysmex Websites
Use of password protected features
For registration you must give accurate, current and complete information and, where this information changes over time, update the information (to the extent possible) without undue delay. You will ensure, that your e-mail address, as supplied to Sysmex, is current at all times and is an address at which you can be contacted.
Upon registration you will be provided with a password ("Login Credentials "). On first access you must promptly change the password received from Sysmex into a password known only to you. Your Login Credentials allows you to view or change your data or, as applicable, to withdraw your consent to the processing of your data.
You must ensure your Login Credentials are not accessible by third parties and you are responsible for all activities conducted using your Login Credentials, including any and all statements made, and acts or omissions that occur, through the use of your Login Credentials. If and to the extent the you become aware that third parties are misusing your Login Credentials you must notify Sysmex of the suspected misuse without undue delay in writing, or by email.
After receipt of notice, Sysmex will deny access to the password-protected area under such Login Credentials. Your access will only be possible again once you apply to Sysmex or for new registration.
You may at any time request termination of your registration in writing, provided that the deletion will not violate the proper performance of contractual relationships.
If you are accessing a Sysmex service through a Sysmex Website you are subject to all of the terms and conditions associated with that service.
Links to other websites
Privacy and Security
Disclaimers and Limitations of Liability
Neither Sysmex nor any officer, director, employee, agent, affiliate, or supplier will be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damage of any kind from any cause arising out of the reliance on or use of, or inability to use Sysmex Websites or their contents, including without limitation, claims based on warranty, contract, tort, strict liability, loss of profits, or goodwill or business interruption.
Sysmex is not liable for any content from third-party sources and accepts no responsibility for its accuracy, reliability or completeness. Third-party content does not necessarily reflect the views of Sysmex, and any views expressed by contributors and correspondents to a Sysmex Website are their own views and do not necessarily reflect the views of Sysmex.
THE TOTAL LIABILITY OF SYSMEX, AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND SUPPLIERS, IF ANY, FOR LOSSES OR DAMAGES WILL BE LIMITED TO THE AMOUNT OF YOUR ACTUAL DAMAGES, NOT TO EXCEED U.S. $ 100.00. THE LIMIT OF LIABILITY MAY NOT BE EFFECTIVE IN SOME STATES. IN NO EVENT WILL SYSMEX, AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFLIATES, OR SUPPLIERS BE LIABLE FOR ANY LOSSES OR DAMAGES GREATER THAN THE AMOUNT DESCRIBED ABOVE, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL (INCLUDING LOSS OF PROFIT), INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNATIVE DAMAGES ARISING FROM OR IN CONNECTION WITH THE EXISTENCE OR USE OF A SYSMEX WEBSITE AND/OR THE INFORMATION OR CONTENT POSTED ON SYSMEX WEBSITES, REGARDLESS OF WHETHER SYSMEX HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES.
Trademarks and Copyrights
How to contact Sysmex
Sysmex America, Inc.
577 Aptakisic Road
Lincolnshire, IL 60069