Privacy Policy

Effective Date : December 1, 2020

Last Updated: June 1, 2023

This Privacy Policy (the “Policy”) applies to the websites, applications, and electronic communications on which it appears (the “Platform”).  The Policy describes how Sysmex America, Inc. as well as our affiliates and subsidiaries (collectively "Sysmex" or "we" or "us" or "our") uses the Personal Information that we collect, receive, maintain, and store about you.  Please read this Privacy Policy carefully, by interacting with us through the Platform you consent to this Policy.

1. Types of Personal Information Collected

We collect a range of Personal Information.  “Personal Information” is information that identifies, relates to, describes, or is reasonably capable of being associated with or linked to an individual.  When we combine Personal Information with other information (i.e. information that does not, on its own, identify you), we treat the combined information as Personal Information.

Contact and Demographic Information – If you register for an account, sign up for our newsletter, submit an inquiry, or make a purchase we may collect your contact and mailing information.  This may include your email name, address, and phone number.  We may also collect your age to verify your ability to purchase our products.

Payment Information – If you make a purchase through the Platform, we may collect your payment information including your credit card information and billing address, or other purchase order or billing information.  We will also collect your purchase details. 

Employment Information – If you apply for employment with Sysmex, we will collect your employment and work history, as well as personal information related to your potential employment.  This may include your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.  

Account Information – If you create an account with us, you will create and provide us with your name, a username, email address and password, and may upload other personal information through our customer portal.  We may also collect your purchase information.

Recorded Information – With your consent, we may record phone conversations and video conferences, which may include your facial image, voice and speech patterns.

Location Data – While navigating our Platform your mobile device or browser may share you’re your location data, both through WIFI and GPS.  Sysmex will collect this information based on the settings of your phone and browser. 

Usage Information – We may also collect usage and device information when you visit our Platform.  This may include information about the browser, operating system, and/or device identifier for the device you are using, your ISP and IP information, your navigation activity on the Platform, as well as the websites that you came from and the site you visit when you leave.

2. Method of Information Collection

We collect personal information in a variety of ways.  We collect information directly from you; for example, when you register an account on the Platform, make a purchase, submit a job application, or correspond with us through the Platform.  Additionally, we may record phone and video calls made to our call center and our employees, or phone and video calls made to you by our employees when they are providing you services.

We also collect information from third parties.  For example, we work with business partners, subcontractors in technical and delivery services, advertising networks, analytics providers, and search information providers.

We also collect information from you passively.  Our Platform uses tracking tools like cookies, pixels, and web beacons.  We do this both on our Platform and in emails that we send to you.  Through these tools we collect information about users over time when you use our Platform.  This collection includes usage and browser information.  We may also have third parties collect Personal Information in this way.  For more information about the trackers that we use, please see Section 6 of this Policy.  Additionally, if you enable location data on your device, this data will be collected passively based on the location settings on your device.

3. Combining Information

We may combine Personal Information we obtain.  For example, we may combine information that we have collected online with information that we have collected offline, for instance, during calls between you and our support team.  We may also combine information that we have collected across other third-party sites or from other third parties with information we already have.  Finally, we combine information across devices.

4. How We Use Personal Information

We will use your Personal Information to maintain your account, fulfill and track your orders, and offer our services, respond to your requests and inquiries, as well as to send you communications.  We also use your Personal Information to communicate with you for transactional purposes.  For example, we might contact you about this Policy or our Terms of Use.

We may also use your Personal Information to improve our Platform, products, and services.  This may include using your information to customize your experience with us.  We may also use your Personal Information for the security of the Platform and our company, our customers, and other third parties. We may also use your Personal Information to protect against fraud and other malicious activity.

We may also your information for marketing purposes.  For example, we may send you information about new features on the Platform, new services we offer, and special offers.  When legally permitted, this may also include using your information to serve you ads and to tell you about products or offers available through third parties we think you might find interesting.  These might be our own offers, or third-party offers, or products we think you might find interesting.

Finally, we may use your information for other purposes, as permitted by law.

5. Sharing Personal Information

We may share your Personal Information in the following circumstances:

• Within Sysmex – We may share your Personal Information within our family of companies.
• Service providers – When we hire a service provider to help operate the Platform or our business, we may give access to Personal Information as necessary to perform the service for Sysmex.This may include service providers that operate our website, send our communications, or run our promotions.
• Business Partners –  Sysmex may share Personal Information to our trusted business partners.For example, we may share your Personal Information with a company when we co-sponsor a promotion or service.These partners may use your information to, among other things, send you information or contact you about their services and products.
• Third Parties for Marketing Purposes – We may share your Personal Information with third parties for their marketing purposes.This may include third parties whose services we believe you may have an interest or who are interested in providing you with services.These third parties may share your information with others and may use this information for their own interest-based advertising.
• Legal obligation or protection from harm - When Sysmex has a good faith belief that access, use, preservation or disclosure of the Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Sysmex, its users, or the public against harm.
• Merger or sale - If and when Sysmex is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, Personal Information may be transferred along with the business. Where legally required, we will give you prior notice and if you have a legal right to do so, an opportunity to object to this transfer.
• Purposes described to you – We may share your Personal Information for other purposes, as we describe to you.

6. Cookies and Other Technologies

We collect information about users over time on the Platform by using several common types of cookies and other tracking technologies including web beacons, pixels, and flash cookies.  We also have third parties that collect information in this way on our behalf and for their own purposes.  Cookies are small files that download when you access certain websites.  For more information about cookies visit: http://www.allaboutcookies.org/.  Web beacons, pixels, and other tracking technologies operate independent of cookies.

To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services such as Google Analytics.  For more information on Google Analytics’ processing of your information, please see “How Google uses data when you use our partners' Platforms or apps.” You can opt out of Google Analytics by installing Google’s opt-out browser add-on.

These cookies may be ones placed by us (first-party) or by a third party.  These cookies may also be Flash Cookies.  To learn how to manage privacy and storage settings for Flash cookies click here.  We may use cookies that are session-based or persistent.  Session cookies expire when you close your browser or turn off your device.  Persistent cookies remain on your device after you close your browser or turn off device. 

We may use a variety of cookies:

You can control cookies and tracking tools.  Some browsers have a “do not track” feature that prevents a website from tracking you, as well as additional cookie settings.  Our Platform does not currently respond to these signals.  If you choose to block cookies and other trackers, certain features of the Platform may not work.  Blocking or rejecting cookies will not stop all of the tracking described in this Policy.  These features and options are browser and device specific and are not uniform. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful, or you can use the help option in your browser for more details

• Cookie settings in Edge
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari web and iOS.

To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising, you may visit the following sites

• networkadvertising.org
• optout.aboutads.info
• youradchoices.com
• youronlinechoices.eu

On a mobile device, you may also be to adjust your settings to limit ad tracking.

7. Your Choices

You have certain choices about how we use your Personal Information.  You can opt out-out of certain marketing.  To opt-out of marketing communications, please click the opt-out link in an email you receive from us or email us at privacy-center@sysmex.com, call us at +1 (833) 407-1792, or by following the instructions included in the text correspondence.  Please note that, even if you unsubscribe from certain correspondences, we may still need to contact you with important transactional or administrative information, as permitted by law.

 

8. Children Under the Age of 13

The Platform is meant for adults and we will not knowingly collect Personal Information from any person under the age of 13 without permission from a parent or guardian. The Platform are not designed to attract the attention of persons under the age of 13.  If you are a parent or legal guardian and think your child has given us information you can click the opt-out link in an email you receive from us or email us at privacy-center@sysmex.com, or call us at +1 (833) 407-1792.  You can also write to us at the address listed in the “Contact Us” section of this Policy.  Please mark your inquiries “COPPA Inquiry.”

 

9. California Privacy Rights

Pursuant to California’s Shine the Light statute (Cal. Civ. Code Sec. 1798.83), California residents can control if we share information with third parties for their marketing purposes.  To opt-out of us sharing your information with third parties for such promotional purposes, email us at privacy-center@sysmex.com, call us at +1 (833) 407-1792, or write to us in the “Contact Us” section of this Policy and include “Marketing Opt-Out” in your request.  Please note that, as of the date of this Policy, we do not share your information with third parties for their marketing purposes.

In addition, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain other rights concerning their personal information. This section describes (1) the categories of personal information, collected and disclosed by Sysmex, subject to California privacy law, (2) your privacy rights under California privacy law, and (3) how to exercise your rights. When we use the term “personal information” in this section, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

a. Personal Information we Collect.
If you are a California consumer, please be aware that we collect, process, and maintain personal information to fulfill certain business purposes related to our Platform. We will not collect additional categories of personal information or use personal information collected for additional purposes without providing you notice.  Within the preceding twelve (12) months you have consented and conset to provide, and we and our service providers have and may collect, the categories of personal information set forth below.  We disclose each of these categories of personal information with our service providers for our business purposes (to enable the service providers to provide their services) and as otherwise described in the “How We Disclose Personal Information” section above.

• Identifiers (for example, name, postal address, date of birth, email address, IP address, and online identifiers);
• Categories of personal information as defined by Cal. Civ. Code § 1798.80 (for example, name, signature, Taxpayer Identification Number, telephone number, passport number, driver’s license number, insurance policy number, account numbers);
• Protected classifications under California or federal law (for example, age, citizenship status, national origin or ancestry);
• Commercial information (for example, transaction history); Internet or other electronic network activity information, including information on your usage of our Sites;
• Geolocation data;
• Sensory data (for example, audio from call recordings);
• Inferences drawn from any information identified above to create a profile

b. Your Privacy Rights.
In accordance with the CCPA, California consumers may exercise under certain conditions the following four (4) categories privacy rights with respect to their personal information. Please note: you will not be discriminated against in any way by virtue of your exercise of the rights listed below, which means we will not deny goods or services to you, provide a different prices or rates for goods or services to you, or provide a different level or quality of goods or services to you. 

c. How to Exercise Your Rights.
If you would like to exercise your rights listed above, please send (or have your authorized agent send) an email to privacy-center@sysmex.com , or call us at +1 (833) 407-1792. You have a right not to receive discriminatory treatment by any business when you exercise your CCPA rights. 

While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines:

• Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the personal information to which your request relates (if not to you). If you are acting on behalf of another consumer, please clearly indicate this fact and your authority to act on such consumer’s behalf;
• Help Us Verify Your Identity: Provide us enough information to verify your identity. For example, provide us (at a minimum) your full name, address, and phone number. Please note that if we cannot initially verify your identity, we may request additional information to complete the verification process. Any personal information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification.
• Direct Our Response Delivery: Inform us of the delivery mechanism with which you prefer to receive our response. You may specify, for example, email, mail, or through your account (if you have one with us).

Please note that you don’t need to create an account with us in order to make a request to exercise your rights hereunder.

d. How We Respond to Your Requests.
In all cases, we will respond to your request within 45 days. However, where reasonably necessary, we may extend our response time by an additional 45 days, provided we send you notice of such extension first. We will provide the information to you via your preferred delivery mechanism.  If the information is provided to you electronically, we will provide you the information in a portable format and, to the extent technically feasible, in a machine readable, readily useable format that allows you to freely transmit this information without hindrance.

Please note that we will not charge you for making a request, provided that you make no more than two (2) requests per year. If you make three (3) or more requests in any given twelve (12) month period, we may refuse to respond to such requests, if determined by us to be unfounded or excessive (e.g. repetitive in nature), or we may charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested. If we refuse to act on the request, we will provide you notice and the reason for our refusal to act.

10. Storage, Security and Retention of Information

Sysmex has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information. No transmission of information via the Internet can be entirely secure, however, so please always use caution when submitting Personal Information.  We will retain your Personal Information in compliance with the uses described in this Policy, as well as to comply with our legal, financial reporting, or compliance obligations.

 

We may store information both inside and outside the United States.  If you live outside of the United States, be advised that we may transfer and store your information to the United States.  US law may not provide the same protections as the laws in your country.  In the event that we must transfer Personal Information across international borders, we take steps to help maintain a consistent level of data protection in accordance with the most stringent applicable law.  By providing us with your Personal Information you agree to the processing of it in the United States as permitted by law.

11. Links to Third Parties and their Sites

Our Platform may include third party content and links to third party websites and services that collect Personal Information.  We do not control these third parties and this Policy does not apply to their privacy practices.  We are not responsible for the practices of these third parties or how they use information you provide to them.  Please read the third parties’ privacy policies carefully.

12. Contacting Sysmex

 If you want to make a request about the personal information Sysmex may have about you, please complete the form here. If you have questions about this policy or the privacy practices of Sysmex, please email us at privacy-center@sysmex.com, call us at +1 (833) 407-1792, or write to us at:

 

Privacy Officer
Legal Department
Sysmex America, Inc.
577 Aptakisic Road
Lincolnshire, IL 60069

13. Updates

Please note that this policy may be amended from time to time. Unless otherwise indicated, any changes to this Policy will apply immediately upon posting to the Platform so please check our site periodically for updates.  You can see when this Policy was last updated by reviewing the “Last Updated” legend at the top of this page.  We will provide notice of material changes by updating the Policy here, and communicating with you in the manner and format in which we typically communicate with you in our regular course of business, as required by applicable law.