Service and Support

Your Reliable Partner

Partnering with Sysmex means expert technicians, proactive support and comprehensive solutions that minimize disruptions and maximize your instrument performance.

Experience unparalleled support, including:

  • Expert Technicians: Highly trained professionals with deep product knowledge.
  • Proactive Support: We anticipate your needs and offer preventative solutions.
  • Comprehensive Solutions: From installation to maintenance, we've got you covered.
  • Round-the-Clock Support: Available whenever you need us.


Trust Sysmex to keep your lab running smoothly--because every test matters.



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IMV awards

The Trusted Choice in Service and Satisfaction

Sysmex is the proud recipient of the 2024 IMV ServiceTrak™ Awards for Best Customer Satisfaction, Best System Performance and Best Service in hematology and Best Service in urinalysis. Our innovative and reliable solutions for laboratories have consistently placed Sysmex at the top of independent surveys of the clinical laboratory industry.

A service team that's dedicated to keeping you and your laboratory running

For over 25 years, Sysmex has delivered innovative products and services designed to increase uptime, maximize efficiency, and improve workflow.

#1
in Sysmex Reliability for 25 years in a row (source: IMV ServiceTrak™)
#1
in Overall Service Performance for 18 years in a row (source: IMV ServiceTrak™)
#1
in Overall System Performance for 15 years in a row (source: IMV ServiceTrak™)

 

 

Explore our Service and Support Solutions

Learn why our service and support goes beyond the ordinary to bring your lab solutions that make a difference.

 

  • Evidence-based maintenance (EBM)

    Evidence-based maintenance (EBM) is performed per the manufacturer’s requirements or once every 12 months. EBM is an SNCS service methodology that includes service engineer visual inspections, analyzer cycle counts, time, access to historical databases such as Insight™ and part replacement history to designate required service activities.
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  • Sysmex BeyondCare Quality Monitor (BCQM)

    Sysmex BeyondCareSM Quality Monitor (BCQM) helps you maintain the health and longevity of your analyzers through an evidence-based approach that prevents problems. Comes with at-a-glance analyzer performance monitoring, step-by-step standardized troubleshooting and automatic notifications to our Technical Assistance Center when an on-site service visit is needed.


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  • Sysmex Network Communications System™ (SNCS)

    Sysmex Network Communications System™ (SNCS) provides remote monitoring and support over a TLS-encrypted connection. SNCS tools and services include proactive analyzer support, remote calibration verification, reagent inventory management, error monitoring and analyzer maintenance. The software also allows for user-initiated, password-protected remote support sessions.


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Discover how we go beyond

  • Customer service representative

    Support Hub

    Your one-stop shop for all things customer service.

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  • CRC image

    Visit the Customer Resource Center

    Your training and education journey starts at the CRC. Log-in to access analyzer documents, webinars, clinical information and our online learning management system.

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  • FAQs

    Find answers to frequently asked questions regarding customer service, webinars, and more.

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