Welcome to the Support Hub

We're proud of the best-in-class service that comes with our best-in-class product solutions. Our support hub has everything you need around order tracking, sales and product support, and troubleshooting issues using our FAQs. If you can't find what you're looking for, contact one of our knowledgeable and qualified customer service representatives for help.

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Support and services Sysmex analyzers
Looking for the status of your order? Track my order

What can we help you find?

I'm interested in:

  • Product Support Library

    Looking for information about your Sysmex solution? Visit our product support library to find brochures, spec sheets, manuals and other product-related documents. 
    Explore

  • FAQs

    Find answers to frequently asked questions regarding customer service, webinars, and more. 
    Explore

  • Sales Support

    For sales or service inquiries, please call 1-866-779-7639 or get in touch with us via email.
    Contact Sales

  • Helpful Tools

    Need help deciding which solution would be best for your lab? Our helpful online tools range from product comparisons and potential configurations to a reagent calculator to help you estimate cost and labor savings.
    Explore
  • digital Tool customer resource center

    Visit the Customer Resource Center

    Your training and education journey starts at the CRC. Log-in to access analyzer documents, webinars, clinical information and our online learning management system.
    Get Started

  • US Customer Service

    1-888-879-7639 or 1-847-367-3503
    Monday - Friday 7 am to 7 pm CST

  • Canadian Customer Service

    1-888-679-7639
    Monday - Friday 8:30 am to 5 pm CST

  • Technical Assistance Center (TAC)

    1-888-879-7639 or 1-847-367-3503
    Available 24/7 including holidays
    For Canada call 1-888-679-7639

  • Accounts Receivable and Collections

    1-888-879-7639
    E-mail collections@sysmex.com
    Monday - Friday 8:30 am - 5:00 pm CST

Sysmex Customer Service Contact Information

Account Location/Type E-mail Address Fax Number
United States
Northeast (NE) customerservice@sysmex.com 1-844-253-0300
Southeast (SE) customerservice@sysmex.com 1-844-253-0301
North Central (NC) customerservice@sysmex.com 1-844-253-0302
South Central (SC) customerservice@sysmex.com 1-844-253-0303
West (WR) customerservice@sysmex.com 1-844-253-0304
Federal Government GOVCustomerService@sysmex.com 1-800-315-6211
Distributors NADistributors@sysmex.com 1-866-688-1916
Canada
CanadaCustomerService@sysmex.com 1-844-253-0299