Privacy Policy

Effective Date: October 31, 2026
Last Updated: October 8, 2026

1. Scope and Who We Are

Sysmex America, Inc. and Sysmex Canada, Inc., together with their affiliates and subsidiaries in the Americas (“Sysmex,” “we,” “us,” or “our”), respect your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our websites, the Sysmex Customer Resource Center (“CRC”), applications, online services, customer support channels, and electronic communications that link to this Policy (collectively, the “Services”).

Certain notices, consent requests, or terms presented at the point of collection may supplement this Policy. If a supplemental notice conflicts with this Policy, the supplemental notice governs for that collection or activity.

2. Personal Information We Collect

  • Contact and demographic information, such as name, business or postal address, email address, telephone number, organization, job title, and eligibility-related information.
  • Account and authentication information, such as username, password, customer or portal profile, account preferences, access history, and information uploaded to an account.
  • Payment, billing, order, and transaction information, such as payment-card or purchase-order information, billing address, products or services ordered, shipment information, and transaction history. Payment-card information may be processed by our payment service providers.
  • Employment and applicant information, such as résumé, work and education history, professional qualifications, contact details, and information submitted in an application.
  • Recorded and support information, such as customer service communications and, with notice or consent as required, telephone or video recordings, voice, image, and training or support-session information.
  • Device, usage, and location information, such as IP address, browser, operating system, device identifiers, referring pages, pages viewed, interactions with the Services, general location, and, if enabled and permitted, precise location.
  • Cookie and advertising information, such as identifiers and activity collected through cookies, pixels, tags, web beacons, software development kits, and similar technologies.
  • Sensitive personal information where permitted by law and necessary for a disclosed purpose, potentially including account credentials, precise geolocation, government identifiers, or information revealing protected characteristics.

3. How We Collect Information

  • Directly from you when you create an account, submit a form, make a purchase, request support, attend training, communicate with us, apply for employment, or otherwise use the Services.
  • Automatically through cookies, pixels, tags, device signals, logs, and similar technologies.
  • From service providers, payment processors, distributors, business partners, analytics and advertising providers, employment-related sources, and publicly available sources, where permitted by law.
  • By combining information collected online and offline, from different Services, and across devices, where permitted by law.

4. Purposes for Using Personal Information

  • Provide, administer, support, secure, and improve the Services, products, customer accounts, training, and support.
  • Process orders, payments, deliveries, warranties, returns, and other transactions.
  • Respond to inquiries and communicate about accounts, purchases, service issues, policy updates, and administrative matters.
  • Personalize content and user experience and remember preferences.
  • Conduct analytics, research, quality improvement, testing, and business operations.
  • Detect, investigate, prevent, and respond to fraud, security incidents, illegal activity, misuse, and threats to Sysmex, customers, or others.
  • Send marketing communications and, where permitted and subject to required choices, engage in targeted or cross-context behavioral advertising.
  • Recruit and evaluate applicants and manage the application process.
  • Comply with legal and regulatory obligations, respond to lawful requests, enforce agreements, and establish, exercise, or defend legal claims.
  • Use information for another purpose disclosed at collection or with consent where required.

5. How We Disclose Personal Information

  • Within Sysmex, including affiliates and subsidiaries, for legitimate business, operational, compliance, and support purposes.
  • To service providers and processors that perform hosting, security, analytics, communications, customer support, delivery, payment processing, recruiting, professional, and marketing services.
  • To distributors and business partners in connection with requested services, product integrations, co-sponsored activities, or joint promotions, consistent with applicable law and notice.
  • To advertising, analytics, and social-media partners when permitted. Certain disclosures may be considered a “sale,” “sharing,” or targeted advertising under U.S. state law even when no money is exchanged. See Section 13 for available choices.
  • To government authorities, regulators, courts, law enforcement, or other parties when required or permitted by law or reasonably necessary to protect rights, safety, property, security, or the integrity of the Services.
  • In connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable safeguards.
  • With your direction or consent, or as otherwise disclosed when information is collected.

6. Cookies and Similar Technologies

We and our providers may use essential, functional, analytics, and advertising technologies to operate the Services, remember choices, measure performance, understand use, and provide or measure relevant advertising. The specific technologies vary by Service.

You may manage non-essential technologies through the cookie settings made available on the applicable Service, browser or device controls, and recognized industry tools. Where required by law, we honor applicable opt-out preference signals, such as Global Privacy Control. Blocking technologies may affect Service functionality. Please review the cookie preferences or cookie notice on the relevant Service for current categories and vendors.

7. Your Choices

  • Marketing: use the unsubscribe link in a marketing email or contact the Privacy Office. We may continue to send transactional or administrative communications.
  • Cookies and targeted advertising: use the cookie settings or privacy-choice link on the relevant Service and, where applicable, an opt-out preference signal.
  • Consent: where processing relies on consent, you may withdraw consent subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to provide a requested product or service.
  • Account information: update available profile information through your account or contact us.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, taking into account the sensitivity, amount, format, and storage of the information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, to meet legal, regulatory, accounting, and reporting obligations, to resolve disputes, and to establish, exercise, or defend legal claims. Retention periods vary based on the type of information, the nature of the relationship, and applicable requirements. We then delete, destroy, de-identify, or anonymize information as required or permitted by law.

10. International and Cross-Border Processing

Sysmex and its service providers may process personal information in the United States, Canada, Japan, and other jurisdictions where Sysmex or its providers operate. Information processed outside your province, state, or country may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or national-security authorities in accordance with applicable law. We use contractual, organizational, and other recognized safeguards where required.

11. Children’s Privacy

The Services are intended for business and adult users and are not directed to children under 13. We do not knowingly collect personal information from a child under 13 without legally required consent. Where Quebec law applies, we do not knowingly collect personal information from a minor under 14 without consent of the person having parental authority or the tutor, unless permitted by law. Contact us if you believe a child has provided personal information.

12. Third-Party Sites and Services

The Services may link to websites, platforms, or services that Sysmex does not control. This Policy does not govern those third parties. Review their privacy notices before providing information.

13. U.S. State Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have rights to confirm processing; access, correct, or delete personal information; obtain a portable copy; and opt out of sale, sharing for cross-context behavioral advertising, targeted advertising, or certain profiling. You may also have a right to appeal a denied request. We will not unlawfully discriminate against you for exercising privacy rights.

California residents may request information about the categories and specific pieces of personal information collected; sources; business or commercial purposes; categories of recipients; and sales or sharing, if any. California residents may also request correction or deletion and may limit certain uses of sensitive personal information where applicable. Sysmex does not sell personal information for money. Some advertising disclosures may constitute “sharing” under California law.

To submit a request, email privacy-center@sysmex.com, call +1 (833) 407-1792, or use the privacy-choice mechanism made available on the applicable Service. We will verify requests as required. Authorized agents may submit requests where permitted. If an appeal right applies, instructions will be provided with the response.

14. Canada Privacy Rights and Practices

If Canadian privacy law applies, Sysmex is accountable for personal information under its control and identifies the purposes for collection, use, and disclosure at or before collection. We seek meaningful consent in a form appropriate to the sensitivity of the information and the reasonable expectations of the individual, except where law permits processing without consent.

You may request access to personal information we hold about you and request correction of inaccurate or incomplete information, subject to legal exceptions. You may withdraw consent where processing is based on consent, subject to legal or contractual restrictions and reasonable notice. You may also ask questions or challenge our compliance by contacting the Privacy Officer. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

For Quebec residents, the Privacy Officer is the person responsible for the protection of personal information. Where a technology used by a Service includes functions that identify, locate, or profile an individual, Sysmex will provide required notice and any required means to activate or deactivate those functions. Where Sysmex makes a decision based exclusively on automated processing that produces effects concerning an individual, Sysmex will provide the information and rights required by applicable Quebec law. Requests to access, rectify, or obtain a computerized copy may be submitted to the Privacy Officer.

Personal information may be communicated outside Quebec or Canada as described in Section 10. Any required privacy impact assessment or contractual safeguard will be used before such communication.

15. Contact Us and Privacy Requests

Privacy Officer
Sysmex America, Inc. / Sysmex Canada, Inc.
577 Aptakisic Road
Lincolnshire, Illinois 60069 USA
Email: privacy-center@sysmex.com
Phone: +1 (833) 407-1792

Please identify the Service involved and the nature of your question or request. We may request information reasonably necessary to verify identity and authority. Verification information will be used for that purpose.

16. Changes to This Policy

We may update this Policy periodically. Changes are effective when posted unless otherwise stated. We will provide additional notice of material changes, and obtain consent where required, in a manner appropriate to the Services and applicable law. The “Last Updated” date identifies the current version.