Lincolnshire, IL – July 18, 2023 – Sysmex America, Inc., a leading diagnostic solutions company offering hematology, urinalysis, information systems and flow cytometry testing technology for optimal clinical laboratory performance, has received three 2023 IMV ServiceTrak™ Clinical Laboratory Awards for its hematology systems -- best customer satisfaction, best system performance and best OEM service performance. IMV, part of Science and Medicine Group, is the leading market research and business intelligence provider to the laboratory diagnostic industry.
IMV produces an annual series of proprietary ServiceTrak™ Clinical Laboratory reports derived from extensive phone and online interviews with laboratory testing professionals in hospitals in the U.S. These reports present an independent analysis of service trends in laboratory diagnostics and include manufacturer ratings for each instrument type.
This wave of the 2023 ServiceTrak™ Clinical Laboratory Awards are based on interviews conducted in 2023 with respondents in over 1,300 clinical testing locations having 1,554 instruments. These numbers are reflective of hematology systems and coagulation analyzers only.
“Our team is always innovating to deliver the technology and solutions that provide laboratories workflow improvements via speed, flexibility and reliability,” said Andy Hay, chief executive officer of Sysmex America. “This recognition validates that we are satisfying our customers’ needs and expectations.”
About Sysmex America
The combination of Sysmex America’s new testing methods and innovative hematology, urinalysis, information systems and flow cytometry testing technology are transforming the future of healthcare and contributing to healthier lives. As Americas regional affiliate of Kobe, Japan-based Sysmex Corporation – a trusted global leader respected for optimizing the efficiency, operations and financial performance of clinical laboratories – it offers diagnostic products that equip patients and the healthcare professionals who treat them with the information needed to make decisions with greater trust and confidence. Forbes magazine named Sysmex one of the most innovative companies in the healthcare equipment and services category, and the Center for Companies That Care named Sysmex America to its “Honor Roll.” Learn more about Sysmex America at www.sysmex.com/us.